Customer Service


Registration
On Olibanum you can register an account in few seconds, in order to fasten the buying process. When registering you have to enter your name, surname, email address and a password, that you can change. On your dashboard account you can enter you personal data, delivery address and check you orders.
Once registered you don't need each time to give you personal data, if you have already entered and saved them, but you can change them if you want to.

Cart
Purchase on Olibanum is simple: you just have to search in the categories for the products you are looking for, selecting the one you want to buy. In the product page, if necessary, choose the variety you want, and then add it to the cart. You can add or remove products from the cart until you don't send the order.  

Buy
To buy the items on your cart you just have to "Proceed with the order", decide if you buy as a guest or a register customer and enter the requested data. Proceeding with the purchase you will be asked the payment method you prefer and you will see the delivery costs. At the end you can confirm the order. If you pay by credit card you will be automatically addresses on PayPal secure payment system where to enter your credit card data, as well as if you pay with Paypal.   

Payment Methods
CREDIT CARD
You can buy with Visa, Visa Electron, Mastercard e American Express in total security on Paypal. The orders payed by Credit Card are safe thanks to Paypal System and the SSL technology.
PAYPAL
You can pay with Paypal secure system as a registered paypal customer or by credit card, as illustrated above.

Costs and Time of delivery
The items bought on Olibanum are delivered in 5 - 7 working days
Costs:
Destination Costs (tax included)
All over of the world    29.99 €
Europe  14.99
For purchases over 99.90 € the delivery is free.
Return and Refund
On Olibanum you can return back the items bought according to the "Decreto Legislativo 6 settembre 2005, n. 206". You just have to send an email to info@olibanum.net or telephone the company at the +39 0586 421421 to inform about the return of you items. You have 10 working days. In order to proceed with the refund, Olibanum checks if the returned goods have been damaged. If there aren't any problems with the items, the customer receives the refund in 30 working days. The delivery costs are in charge of the customer.